Shipping policy

Shipping Policy

Last updated: January 15, 2026

Thank you for shopping with Westgate Embroidery (WGE). We take pride in producing custom apparel and goods made specifically for each order. Please review our shipping policy carefully.

Order Processing Time

All orders placed on shopwge.com are custom-made to order.

  • Standard production time: 5–10 business days

  • Production times may vary based on:

    • Order volume

    • Product type (DTF, embroidery, screen print, sublimation)

    • Artwork approval delays

    • Supply availability

Business days are Monday–Friday, excluding holidays.

Orders are not considered in production until:

  • Payment is received and

  • Artwork is approved (if applicable)

Shipping Time & Carriers

Once your order has completed production, it will be shipped using one of the following carriers:

  • USPS

  • UPS

  • FedEx

Estimated shipping time:

  • Domestic (U.S.): 2–5 business days after shipment

  • Expedited shipping options may be available at checkout (shipping speed does not affect production time)

Tracking information will be sent via email once your order ships.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order weight

  • Package dimensions

  • Shipping destination

  • Selected shipping method

Occasionally, promotional or flat-rate shipping offers may be available.

Shipping Destinations

  • We currently ship within the United States

  • International shipping may be offered on a case-by-case basis—please contact us before ordering

Incorrect Addresses & Delivery Issues

Please ensure your shipping address is accurate at checkout.

Westgate Embroidery is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages marked as delivered by the carrier

  • Shipping delays due to weather, carrier issues, or force majeure events

If a package is returned due to an incorrect address, reshipping fees may apply.

Custom & Personalized Orders

Because our products are custom-made, the following applies:

  • Orders cannot be canceled or modified once production has begun

  • Custom orders are non-refundable unless there is a manufacturing defect or error on our part

If there is an issue with your order, please contact us within 7 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Contact us at support@shopwge.com

  2. Include:

    • Order number

    • Photos of the issue

  3. Claims must be submitted within 7 days of delivery

Approved claims may result in:

  • Replacement

  • Store credit

  • Refund (at our discretion)

Contact Us

For questions regarding shipping or your order, contact us at:

Email: support@shopwge.com
Website: https://shopwge.com